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Support
We are here to help. Browse the frequently asked questions below, or talk to our team directly.
Send us your question and we usually reply within 1–2 business days.
suporte@xilandi.com →Response time
We reply Monday to Friday. Include your account email and your phone model to speed things up.
Frequently asked questions
How do I recover my password?
On the App's sign-in screen, tap "Forgot password" and follow the instructions sent to your email. If the email does not arrive, check your spam folder or contact us.
How much does the premium subscription cost?
There are three plans: Weekly at 200 MT, Monthly at 500 MT and Annual at 4,500 MT. Payment is handled securely through the App Store, Google Play or, on Android, directly with M-Pesa. There are no free trials or promotional offers.
How do I cancel my subscription?
Subscriptions are managed by the store where you bought them. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments and subscriptions. Premium access remains until the end of the period you have already paid for.
I paid for the subscription but premium did not unlock. What do I do?
First, close and reopen the App with an internet connection. If the problem persists, look for the "Restore purchases" option in the App settings. If you still have no access, email us your proof of purchase at suporte@xilandi.com.
Does my progress sync across devices?
Yes. Your progress, XP and leaderboard position are tied to your account. Just sign in with the same email on any device to pick up where you left off.
How does the weekly leaderboard work?
Every lesson, quiz and activity you complete earns you experience points (XP). The leaderboard resets every week, so everyone gets a chance to reach first place. Only your username and XP are visible to other users.
Which languages are available?
Right now Xilandi offers courses in Xichangana and Macua, with more than 1,200 words in the dictionary, audio pronunciation, dialogues and stories. We are working on adding more national languages of Mozambique.
How do I delete my account?
You can delete your account in the App settings, under "Delete account". Your personal data will be removed within a maximum of 30 days, in line with our Privacy Policy. You can also request deletion by email.
I found a mistake in a translation or audio clip. How do I report it?
Thank you so much! Email suporte@xilandi.com with the word or phrase in question and your suggested correction. The community helps us keep the content faithful and high quality.
Didn't find what you were looking for?
Talk to us directly and we will be glad to help.
Contact Support